Delete your WASLA account

This page explains how to delete your WASLA account (the app published on Google Play by WASLA Egypt LLC), and exactly what is removed and what is kept when you do.

How to delete your account from the app

Open the WASLA app and sign in to the account you want to delete.
Go to the Profile tab.
Open Settings (the gear icon at the top of your profile).
Scroll to the Account Actions section at the bottom.
Tap Delete Account.
Enter your password to confirm it is you, then confirm deletion.

Deletion is immediate and permanent. There is no waiting period and no way to undo it or recover the account afterwards. If you only want to stop using WASLA for a while, sign out instead.

If you cannot sign in

If you have lost access to your account and cannot complete the steps above, email [email protected] from the email address registered on the account, with the subject Account deletion request. We will verify ownership and delete the account for you. We respond to deletion requests within 30 days, and normally within 72 hours.

What is deleted

The following are removed permanently and immediately when you delete your account:

Your profile — name, username, email address, phone number, profile and cover photos, bio, city and country, skills, and all private profile records.
Your content — posts, stories, reels, and the images and videos uploaded with them.
Your marketplace listings — products, along with the questions and product reviews on them.
Your tenders and job postings — including the quotes and applications you received on them.
Your business verification documents — commercial registration, trade licence or other files uploaded for verification, including the stored files themselves.
Your portfolio images.
Collaboration proposals you sent or received, and endorsements you gave to other users.
Your message encryption key, so no further messages can be encrypted to your account.
Your username is released, and becomes available for anyone else to register.

What is anonymised rather than deleted

Seller ratings you wrote. Your name and photo are removed from them and they appear as "Deleted user". The rating itself stays, because removing it would change another business's published score for reasons that have nothing to do with them.

What is kept, and why

Messages you already sent. These remain in the conversation on the other person's side, the same way a sent email stays in the recipient's inbox. We cannot remove a message from someone else's copy of a conversation. Their content is end-to-end encrypted and unreadable to us.
Order records for purchases or sales you were part of. The other party to the transaction needs their own record of it, and these are commercial records we may be required to keep.
Anything we are legally required to retain. Where Egyptian law or a lawful order requires us to keep specific records, we retain only the minimum necessary data, for the legally mandated period, and delete it as soon as that period ends.

Nothing is kept for marketing, profiling, advertising, or sale. WASLA does not sell personal data.

Deleting individual items instead

You do not have to delete your whole account to remove specific things. Posts, reels, stories, product listings, tenders and job postings can each be deleted from within the app while your account stays open, and your profile fields can be edited or cleared at any time from Edit Profile.

Contact

Data protection: [email protected]
Support: [email protected]
WASLA Egypt LLC · Cairo, Egypt

See also our Privacy Policy and Terms of Service.